Optional Hardware SLA’s

What types of hardware can Yellow Dog Software provide?

We can provide Android data collectors to be used with our suite of Mobile Applications and label printers/labels to print barcode or RFID labels.

For a complete list of hardware we provide, visit: http://shop.yellowdogsoftware.com.

Handheld Data Collector Support SLA

Full Support

  • Devices bought directly from YDS

  • Excludes Devices sunset by the manufacturer

  • Excludes devices no longer compatible with current YD versioning

Notes:

  • MDM installations may interfere with with our mobile applications, our team is not able to troubleshoot or escalate any mobile device issues with an MDM installed on the device.

Will my existing inventory scanner work?

Our CountXL mobile application works only with the devices provided by Yellow Dog Software.

Printer Support SLA (RFID & Barcode Label)

Full Support

  • Devices bought directly from YDS

  • Excludes devices sunset by the manufacturer 

Partial Limited Support

  • Devices currently supported by YDS including those sold on our web store 

  • Includes devices sold by Yellow Dog within the past 2 years

  • Excludes devices sunset by the manufacturer

Notes:

  • Devices that have never been sold by Yellow Dog may be compatible but no support is offered from the Yellow Dog helpdesk

  • Yellow Dog support is not responsible for speed or movement of any RMA or warranty claim submitted to device manufacturer 

  • All warranty issues are outside of the scope of Yellow Dog support

What is partial support?

Help desk team will use basic troubleshooting resolutions such as:

    • Connectivity review

    • Power cycle

    • Installation/Reinstallation

    • Driver versioning review-

      • Client is responsible for updating their drivers

    • Calibration

    • Device Preferences and Common settings

    • Factory reset assistance

Full support for printers purchased from YD would include additional review by a member of the YD IT team if basic troubleshooting resolutions are not successful.

Changes to Client’s Network and direct installation of applications is the responsibility of the clients IT staff or other authorized user. YD Helpdesk will provide documentation support for these circumstances.

Can Yellow Dog work with my existing printers?

Yellow Dog Inventory can typically print to any printer that supports Windows print drivers. However, Clients may need to create or modify print templates to match the formatting and print area of their existing labels. Documentation on how to adjust print templates will be provided by Yellow Dog and will be the responsibility of the client to confirm that printing is functioning as needed.