Hosting by Yellow Dog

Hosted Servers by 1 & 1

All of your active data is stored through the services provided by 1&1 IONOS. 1&1 IONOS offers ISO 27001 Certified data centers located in Europe and the USA. More info is available here

Firewall Security

Servers and SQL Databases are monitored for unauthorized connections via Atera RMM and report to our Hosting Team automatically via Alert Emails. Customers are notified via email within 48 hours of confirmation of data breach.

Data Storage

Yellow Dog Databases (YDD) are stored via our hosted solution (1&1 IONIS) on dedicated Windows 2016 Servers. Servers are configured for RAID 6 redundancy. Backups are uploaded to our cloud storage service (iDrive).

Encryption

All data is encrypted in-transit using SSL encryption standards.  The connection from the client (and any syncs involved) to the Yellow Dog Database is secured via Microsoft SQL Server Encryption.  Details on this encryption can be found here.  The connection itself uses a certificate obtained from DigiCert.  Details on this certificate can be found here.

Access

Access to hosted servers is limited only to authorized Yellow Dog personnel. Yellow Dog Employees use MFA Secured TeamViewer logins to access our servers.

Data within the YDD (accessible via the YDInv client) is restricted based on the client’s Administrative Personnel and Policies.

Backups & Recovery

Database Optimization runs nightly and takes a backup of the complete database. That database is then uploaded to our cloud storage service (iDrive) for redundancy. Backups are checked for integrity monthly.

Recovery Point Objective (RPO)

Our database optimization runs nightly, and generates a SQL backup file containing all of the data in the database. Backups are saved for 7 days. In the event of critical failure, data is never more than 24 hours old.

Recovery Time Objective (RTO)

Our RTO is defined by the database being online and accessibl. In the event of critical failure, we can bring the database to that state in at most 8 hours.

Maintenance and Optimization

Server Maintenance

Server Maintenance runs the 2nd Wednesday of every month between 3am and 315am to apply Windows/SQL Updates. Databases are unavailable at this time.

Single Tenant servers can be customized based on customers needs.

Customers will be notified 2 weeks in advance of any server maintenance outside of the normal window.

Database Optimization

Database Optimization runs every night between 1am and 5am. This procedure does not prevent the user from accessing the system.

 

Service Level Agreement

Click here to view our SLA

Security Policy

Click here for our complete Security Policy