Support Contact Info
Log into portal.yellowdogsoftware.com Here you can create new tickets, as well view previous tickets.
By phone (757)663-7514. Help Desk hours are M-F 9am-6pm EST
Email directly: Support@yellowdogsoftware.com
We offer 24/7 emergency support. In the event that you are experiencing an emergency after hours, please dial the main support line (757)663-7514 and Press 1. You will be connected to an answering service that will take your contact information and a brief message. They will notify the on call guide, who will get back to you within one hour.
An emergency is classified as the following:
- Not able to sync your handheld device
- Not able to open the Yellow Dog Software application
- Items at your POS will not ring up, or will not ring up correctly.