Upgrades - Frequently Asked Questions 

How much does an upgrade cost?

Upgrades are included in your support contract at no extra charge.

Is upgrading my Yellow Dog Inventory system optional?

No. In order to provide the highest level of service and support, we do require all of our customers to be upgraded once per year.

If I choose to skip or postpone my upgrade, will I still receive support services?

While we encourage all of our customers to upgrade to the latest version of Yellow Dog Inventory, we understand that there may be legitimate reasons for your company to skip or postpone an upgrade. That being said, we can only provide support for customers that are on a version above 345.

How long will my upgrade take?

It really depends on the size of your operation. Usually, we advise that your Yellow Dog Inventory system will be offline for 24 hours. It’s important to note that this will be no impact on your POS operations during the upgrade.